Watson's Home Furniture & Lighting Gallery - Muscle Shoals, Alabama

Donna H.

My husband and I shopped everywhere for loveseat recliner. Other places didn't have the quality and our price range. We are on disability so we had to keep on our budget. So we found Watson's, perfect for what we were looking for the name brand is a great brand. But we had made 1 payment and my husband said this seat feels like it is sloping down in the back on the right side. So we called Watson's told them the problem took them days to send someone here. He looked it over and said the spring has slipped down from where it is suppose to be. Then he sat in it, as soon he did he said I feel that and said the spring has really slipped down. He goes back and tells the people what he had found. They called me and said we have looked at the pictures and it is not under warranty for this. So they did nothing to help us. So we are paying for a broken loveseat. That's 600.00 we have to pay. I am contacting the manufacturer to tell them they are not taking care us that bought their product. We will not be back there. Check over your furniture before you buy turn it up side down check it out good. I'm sorry but y'all should have fixed it. My next text is to 48 news. They could have fixed it or swapped it out for another. Then the manfacturer will be aware also. Never again !

Pam P.

This store has such beautiful furniture and that’s why I chose to go there but my experience with them has been a nightmare. What I thought would be a pleasant experience turned out to be the most stressful experience ever. The date my furniture was expected to arrive changed soo many times and the only way I knew was because I called them. No one bothered to call and tell me. Communication is terrible. I finally received my couch and loveseat but today makes 3 months since I ordered the furniture and I have yet to receive my recliner. All I hear is they are sorry and it’s not their fault bc they are not responsible for manufacturers delays. I wonder who’s fault it is because I purchased the furniture from them not the manufacturer. I never expected things to be this way but it is. My review is based off my personal experience with this company and if and when I receive my recliner I will not do business with them again.

Kimberly K.

I would like to deeply apologize for the bad review, after communcating with Watson's they made everything right. All my complaints were fixed and I greatly appreciate it a lot. Like I said before I loved the store and the assortment of furniture they have in the store. I also love the bedroom suite we bought for our kids. Thanks you for the hard work!

Amanda C.

We got my dads funiture from here a few years ago and love it. The staff were helpful and nice

ronnie T.

Purchased reclining sofa on 03/28/2020 . The sofa recliner broke underneath and owner says 3 months out of warranty . Was told to contact Ashley furniture we did they asked why owner would not try to help or order replacement parts . But Ashley furniture is sending new parts I have to install. So before buying from Watson please know they will not go out of the way to help once it's been a year it's your problem . Sofa was stored 6 months while we were moving so used 6 months at the most . Buyer beWare

Laura B.

They were awesome and very friendly helping me choose just the right sofa and chaise. From the time I walked in the store to the delivery and set up. Exceptional service! Love my new sofa and chaise!

Mike K.

Been looking for a nice cheap couch for a while, found it here for $323.60 out the door.

Very friendly and helpful staff without the pressure felt in other places. Everything had the prices displayed. I'll definitely be shopping there again.

Donna A.

They were very nice and helpful with my purchases and Miss Martha New exactly what I was thinking in my design's. These ladies were exceptional in finding everything I was looking for so if your wanting New Furniture go and check out Watson's Home Furniture !! Thank you Ladies Donna Abernathy 😀