The Wizard's Chest - Denver, Colorado

Pily M.

Increíble experiencia ir a este lugar, ambientación excelente. Puedes encontrar infinidad de disfraces para toda la familia, así como juegos de mesa. Le pongo 4 estrellas pues agregaría un catálogo digital para poder saber que hay en existencia, hay tantos juegos que no sabes por donde buscar.

Germán G.

Sitio muy pintoresco, donde conseguir de todo en disfraces, juegos de roll, etc.

DAVID G.

Buen surtido de juguetes, buena atención

Militoro28

Excelente

Eusebio V.

Algo bueno

Paul M.

I love this place. They have all of the coolest stuff and there is something for everyone. Puzzles, games, costumes and magic. Great place to bring kids and spend part of an afternoon looking at all the cool stuff they have.

Cole C.

Disappointing Experience with Rewards Program at The Wizard's Chest

I’ve been a loyal customer at The Wizard's Chest for the past three months and have enjoyed shopping there, largely due to the great selection and friendly staff. However, my recent experience with their rewards program has left me deeply disappointed and feeling deceived.

The store advertises a rewards system prominently at the register, with a clear statement that spending $1,500 earns customers a 40% discount. I spoke with multiple employees who confirmed that this discount would apply to an entire future order, and I was even encouraged to reach that spending threshold quickly to take advantage of it. Motivated by this, I made several additional purchases to achieve the required $1,500 spend before the month’s rewards were issued.

When I received my rewards and visited the store to make a larger purchase—excited to use my hard-earned 40% discount—I was abruptly told that the discount applies to only one specific item rather than the entire order, as had been repeatedly explained to me by staff. Furthermore, the printed rewards sheet at the register still stated a "40% off discount," with no clarification that it was limited to a single item.

When I brought up my concerns with the manager, I received little empathy or understanding. I explained how misleading the rewards sheet and prior staff explanations were and suggested that the language at the register be updated to match what was stated in the reward email to prevent future misunderstandings. Unfortunately, my suggestions were met with indifference, and I was essentially told that this is just how their system works.

As a loyal customer who has spent a significant amount of money at this store, I feel let down by the lack of transparency and the dismissive attitude from management. This experience has completely soured my opinion of The Wizard’s Chest, and I can no longer recommend this business to others.

I will not be returning, and I hope that the company takes this feedback seriously to avoid alienating more of their customers in the future.

Daan M.

What a wonderful store. The staff is very friendly and knowledgeable, they have all sorts of costume items, and their board game selection is probably the best in Denver. Game room is very clean and they clearly keep up with everything, including bathrooms. It seems to be a super LGBTQ+ friendly space. Highly recommend anyone visit when they are in the area.