Sugar & Spice Novelties - Florence, Alabama

David S.

I went in there the other day with my service animal and was told that they didn't allow any animals in the building. I was like damn then y'all need to put a sign up saying that y'all don't allow service animal in the building. The woman that was working there saw me with my dog and when I went to the back that when she decided to tell me that they didn't allow dogs there. I don't recommend shopping here cause they don't allow service animal. And that the 1st place that I was told that I couldn't have my service animal in the building. I've been to Walmart and the utility department and never had any problems.

Lexie S.

They literally have denied us entry multiple times because we have a service dog (a real service dog) because the owner "doesn't want a dog in here and it's private property" (it does not matter if it's private property it is ILLEGAL to deny entry). I understand to a certain extent as I also would not want dog hair on any toys; however, she literally does not touch or contaminate ANY merchandise (it's her job to STAY with us) and we don't get to have the same rights that every other person that shops there does because we HAVE to have the animal that performs tasks for us present. I don't understand and I don't recommend shopping here. That being said, you could tell the employees that informed us looked extremely apologetic and I do not hold any frustration towards them. Seems like bad business practices from an owner's POV though to be honest.

Christina H.

This place has a "huge" variety. Just about anything you can think of. Amanda(?) Porter was so helpful helping me find some lingerie and the ladies in the front answered my questions about the items I was unsure of. Great job y'all. I highly recommend.

Just R. T.

Don’t let it’s small size fool you. Sugar and Spice carries a good variety of adult novelty items. The staff are friendly, and quick to answer any questions you may have. As the only store of its type in The Shoals, Sugar and Spice makes for an interesting and fun date night experience.

Brian B.

I've been here several times and always had a great experience. Friendly staff, good selection, etc.

I was really bummed the other day when I went and saw that you are now cash only. I was told that the card processing fees were "eating them alive".

I've been to other small businesses who pass those fees onto customers if they choose to use a card. I would have totally understood this. However, if you lose a sale because of only accepting cash, it seems you'd lose more in the long run.

I was told they had an ATM machine, but I dont pay ridiculous fees for out of network ATM machines and rarely carry cash.

I hope this policy changes, so that I don't have to stop supporting a small business and shop online.

Thanks

J D.

Just got home bought a very cute pink bra and panty set I love them they fit perfectly! The ladies were very kind and helpful thank you!

Steven M. D.

I HAVE NORMALLY GONE THERE ABOUT ONCE A MONTH NEAR THE FIRST OF THE MONTH. THEY ALWAYS HAVE A VERY LARGE SELECTION OF TOP-QUALITY ADULT TOYS LINGERIE AND OTHER MERCHANDISE. EVERY EMPLOYEE I'VE EVER BEEN IN THERE AND DEALT WITH HAS BEEN VERY FRIENDLY FROM THE MOMENT I COME IN THE DOOR. THEY'RE ALWAYS VERY HELPFUL AND KNOWLEDGEABLE ABOUT ANYTHING I'VE ASKED ABOUT TO DO WITH ANY OF THEIR MERCHANDISE. I'VE HEARD PEOPLE SAY THEY'RE LITTLE PRICEY BUT THEY'RE NOT THEY HAVE TOP QUALITY PRODUCTS GREAT FRIENDLY PROFESSIONAL EMPLOYEES AS WELL AS THERE'S A LONELY PLACE WITHIN 60 MI ROUGHLY TO BE ABLE TO SHOP FOR ADULTS TOYS LINGERIE ETC.

Sarah S.

They now require an ID to even enter the store. I have been to this store several times, but the service has gone down, and they are very rude.