Smith's RV - Okoboji, Iowa

Phil R.

Full-timer here. Had a leveling issue while we were down in Kentucky on our recently upgraded leveling system by Lippert. Trouble shot the issue to a blown motor (under warranty) and confirmed with Lippert Tech Support. When I called Smith's RV, knowing that we would be in Spirit Lake within a week, Kelli immediately asked for as much information as she could get because she wanted to make sure to have the motor on hand when we arrived. She then set up an appointment on the day we arrived in town and asked me to keep her informed on our arrival plans. Holy cow, this is EXACTLY what I was hoping for. I couldn't believe it.

I called on the arrival day and let her know we would be in slightly earlier and she had her techs standing by. When we got there, Randall, who was super friendly, waved us in and within a few minutes, got to work. 20 minutes later, we were fixed. No delays, no issues...just honest awesome service!

I can't say enough about this business. I love them! Great RV repair shops are hard to find and they've earned my continued business. As a full-time RVer, I need a go-to a shop to bring my rig in to, to get fixed and right the first time. I really feel this shop has what it takes. Thanks Kelli and all the awesome folks Shar and I met.

Deb V.

We have had lots of issues with a new camper we purchased that is still under warranty. Even though Smith’s didn’t sell us the camper they have provided us excellent service and have gone out of their way to ensure the warranty work is taken care of in a timely fashion. We appreciate how they have gone the extra mile to help us. Kelli definitely made it easy for us.

Thomas G.

Great customer service. Extremely helpful. Only setback is little low on inventory, but right now everyone is so not anything they can control.

Lane O.

If you are looking at anything winnebago. Drop everything and Stay away. The worst built towable you can possibly imagine. They present plenty of flashy amenities but nothing is built of quality. The customer service is an absolute nightmare to work with and they confidently wait untill your begging for help for literally years to tell you your camper is now "out of warranty." Trash quality and absolute trash customer service. Spend your money on a 48k tent before you even consider this brand.

JILL V.

BEWARE of this business! Our daughter and son-in-law looked at the 2007 Laredo currently advertised. They put down a 'good faith' payment after looking at it in the dark last week. Corey lowered the price by almost $3000 so it was in their budget. Upon looking at it this past weekend in the daylight, MANY issues were found....although the buckled floor in the main room and the crack in the shower were already noted (and Corey promised to repair), no mention was made of the major rotten and damaged area in the rear panel of the living area. The carpet is discolored and we discovered upon inspection in the daylight that the whole rear area in the corner is 'squishy' and has MAJOR water damage.....thus, I'm sure, the discount in price.....Corey wanted to sell a lemon to an unsuspecting customer. When confronted with the problem, Corey's response was, 'well, I haven't been in there in awhile'....no apology, no effort to make things right, no nothing! I have NO doubt that he knew of the damage. Daughter and husband found a somewhat comparable unit on Smith's lot, 3 years newer, for a similar price, but Corey would not meet them halfway with a comparable discount. You would think he would be willing to make up for trying to sell them a piece of junk, by giving them a decent deal on something good, but no, he was arrogant saying, "if you don't want it, someone else will."
STAY AWAY from Smith's if you have any good sense. This is supposed to have ZERO stars for review, but I wasn't able to adjust the default for it.

K R.

The professionalism here is unmatched. We’ve contacted Camping World and Good Life for warranty work and they have no clue what they’re doing. Smith’s RV is the place to go - worth the drive no matter where you live. Kelli, Randy and the rest of the service department are extremely knowledgeable, kind and a pleasure to deal with. Don’t let this small dealership fool you - they know their stuff.

Ray E.

Let's talk about their RV service department-WOW!!! I've had RVs 22+ years...pull type trailers, class C & A motorhomes. I called them about 2 weeks prior to my first visit for some general info. I was so impressed that today when a service issue popped up, I called for an appointment. They said, "how about this afternoon?" I couldn't believe my ears. I showed up, and they repaired 4 issues within 2 hours. They were courteous, responsive, professional, efficient. I drove past 2 other dealers to get to them---glad I did!

Mary K.

I enjoyed living there 6 months of the year but the senior manager was rude to me and my family so we had to sell my mobile home back to them which I received very little money back for after paying $14 grand. I enjoyed my time there and had activities planned in the summer. I hope he is happy now for this!