Saks Fifth Avenue - Birmingham, Alabama

Rosamarz

Me encanta encuentras lo que buscas y si no ellos te hacen la compra en linea super facil y el servicio es una maravilla

Chloe H.

Feedback on Recent Visit to Saks Fifth Avenue, Birmingham

I wanted to take a moment to share my recent experience at Saks Fifth Avenue in Birmingham. Unfortunately, I was quite disappointed as I entered the store. Not a single employee greeted me or inquired if I needed assistance during my visit, which left me feeling overlooked.

Despite this initial experience, I did manage to find the item I was looking for on my own. When it came time to check out, I had the pleasure of being assisted by Ms. Betsy, who was both pleasant and polite. Her customer service made a difference in my overall experience.

I believe that greeting customers and offering assistance is crucial for a premium shopping experience, and I hope my feedback can help enhance the service at your store.

Signed,
Frequent Shopper

Daniel C.

Since the parking lot!, we have a sales man reaching at us. You can tell they work by commission, every 5 steps someone trying to "help" without even see what they have. Till the point id feel overwhelmed with the "satellites" around 2 of us. Even when we split.
Chill people! The place was almost empty in a Saturday morning. Fell sad because my Saks experience was always a relaxed one. Inviting and warm

Angelia B.

Let me start off by saying I wasn't sure why I decided to go to Saks that day!🥴 I think it was because I was meeting a friend for happy hour and I needed to kill some time. It didn't take me long though, as I was basically in and out of this store in less than 20 mins. 😝 I walked through the whole store and I promise you only 1 1/2 person LOL asked me did I need some help.🤐 It was simply quite an erie experience. 🤔 Most of the sales people were not even looking around. I thought they were the mannequins!😐😐I looked at them all as I made my way to the front door. They didn't move or blink an eye! 🙃 I probably wouldn't have felt some kind of way, if I couldn't have afforded anythng in here! 🤣 Needless to say, I will not be going back in there- periodt. That's my story and I'm sticking to it!🤭

Chanda M.

If you are looking for clothing or jewelry that isn’t like every one else and you like Prada, Louis Vuitton, Jimmy Choo, Burbury, Balenciaga and other luxury brands, then this is the store for you. The associates are very attentive and the store is always clean. It is never crowded even at Christmas.

Julieann R.

I always thought Saks was a high-end store but recent experiences from myself, friends and most importantly, my boss has led me a down totally different path of my belief system of high-end clothing stores. He ordered a $300 computer bag and was charged three times for it on his credit card. That is 900.00 folks. No one at Saks seems to care about the situation nor the monetary damage this could do to someone if they were not financially stable. Thank God my boss is. But think about if this was you and you splurged to get a $300 computer bag and got charged for it three times, the store knew about it and never contacted you and now that you've been in contact with him they treat you as if you are not important and they have no compassion or do not care. My boss spends hundreds of dollars per week with Sacks but that ended today. Nor will I no longer be purchasing my fragrances and my other Splurge items from this place. That's all I can think of to call it because calling it by name is painting what it embodied to begin with.

Blake S.

I went in there without much information other than a picture of a YSL purse. The young woman working that department was very helpful and knowledgeable, and she was able to figure out what color and type i was looking for.

curtis T.

All the lady's at the CREED fragrance counter were VERY helpful and nice 12/14/2024