Romi Boutique - Palo Alto, California

Samantha M.

I recently made an online handbag purchase through Romi boutique and it was a seamless experience! Despite being across the country in Florida, it arrived faster than my other orders placed the same day that shipped from the East Coast. While I didn’t need to return the bag, it’s unfortunate reading other reviews here that some people don’t understand that small businesses aren’t Amazon and can’t afford free return shipping. I look forward to supporting this small business again.

Sally D.

I found this boutique looking for a specific item and brand. Oh, the treasures I found. The customer service is excellent and the items I bought were shipped immediately. Every one of them was gorgeous and so well wrapped. I have already been back “virtually” for more. A treasure.

Crissy S.

I am always leery ordering from a boutique online that I haven't heard of. This place was the only place that had the Aviator Nation XS hoodie in stock that my daughter wanted, so I took a chance. It arrived quickly and packaged nicely. We will definitely shop at Romi again!

S. Z.

I love this shop. The taste is classy, simple yet elegant, the clothes that I purchased are my must have items now for both work and private. The price isn’t cheap but I think it’s just how the original prices of these selected brands are.

L H.

I’m very frugal and usually buy deeply discounted yet high quality clothes on eBay so I’d never shop at this store myself because it’s expensive. I’ve received gifts from this boutique, however, and not only is their clothing beautiful but every delivery is packaged charmingly as well.

This boutique is a small business and well curated. I’ve accumulated hundreds and hundreds of dollars in gift cards to department stores because I can never find anything I like but I know I wouldn’t have that problem here.

Kristi J. W.

I ordered online a beautiful cardigan sweater, the day I received it, it was listed 1/2 the cost.I contacted the boutique whom several days later offered me the discount price , which I said I would take another cardigan in another color( which since is no longer in stock). I have numerous times reached out about this item or refunding me the price which was a “computer glitch” sale price.
I’ve had no response very disappointed…

H N.

Maybe shopping in person is a different experience, hopefully a better one, but if you even think of ordering online and returning any item, be aware that they "ship free" to you initially, but should you decide to return said item they will reneg on that "free shipment" and take the cost of shipping that item out to you in the first place from your refund, ridiculous. That's *in addition* to the fee they take out for using their prepaid return label.... so all told, I ordered a jacket, returned it, and they took out $24 from my refund. It was "free" to ship it to me, but oh man, if you return it you'll eat that cost. That's called screwing over your customer base. I have never seen a policy like that in all the decades I have been purchasing clothing online. If a company ships free to you, they ship free to you, but if you return something then I get and happily oblige the return shipping cost. But $24 return fee? Not a great impression to make with new, and last time customers.

Laura B.

Romi Boutique has the perfect selection of high quality, classic and on trend styles that stand the test of time. I bought my first pieces for a concert and night out and felt like a rock star! While in Palo Alto, it was my go to boutique for any special event. We moved away from the area, but I was excited to be able to shop the boutique's selection online. The package arrived quickly, was beautifully presented and personalized. I am a huge fan of Romi's taste in fashion and service and will be a loyal customer wherever in the world I end up!