Pink Lily Boutique - Warehouse #1 - Bowling Green, Kentucky

Shelly D.

Love Love Love All items from Pink Lily Boutique in KY!
Every item just as expected if not Better❣️From swim wear to make up !
You have a great shop and with Teens its going to be a Plus for us!
Thank You Tori and Team
Read your Bio ! Stay strong and keep up the Great work! Buy here in America!💕~ Shelly

karen

THEY DON’T FIT!!!! Too $$$ to return

So excited to get 2 pairs of cute shorts and a tanner. I did read the sizing chart. I did read the reviews and I did size up. Being from Canada I hummed and hawed about purchasing -with the exchange and such.
Decided to go ahead and splurge. My $72.80 + international shipping $45.79 = 118.59. With the US exchange and taxes it now turned into 165.97. And then I had to pay customs of 36.00. At this point, I need to cut my losses and not return them as I would have to pay the international fee “again”. AND I just found out the one item is no refunds or exchanges. So upsetting.
Frustrated in 🇨🇦

Olesya

Please be aware of their return policy!!!

I purchased a dress, which was like a shirt on me, I created a return label and reached out to customer service to ask if the refund can go back on my card because I got an email with the return label saying I will get a egift card, to which they answered no, to add to that, they also charge $6 for shipping back the item, and then take that $ of the so called "e-gift card". It would be fair when purchasing to quote in big red letters, "Returns will result in e-gift cards", I don't know a single person who reads the "policies" page of a clothing store. Something to consider... Definitely never shopping here again.

Elanor N.

I absolutely love the clothes! I love that they offer models in all sizes and they do provide a good description of their clothes and sizes BUT nonetheless their return policy is shocking given that it is an online boutique. You only receive store credit plus a $6 fee for shipping. I am pretty disappointed in this policy and for that reason feel like it’s a bit of a risk to shop with them. Hopefully they can create a policy that better fits an online shopping boutique.

Chelsea G.

I should have read the reviews before purchasing. Strict return/exchange policy but it is clearly stated on their website so please read prior.

Got “influenced” on Instagram but was not impressed with majority of my purchase. Not worth it to send back and get store credit so my loss there $84.

HOWEVER, their defect policy seems far fetched. You have 3 days from receiving item so if you’re out of town like me when it arrived…out of luck. One of the Tshirts I ordered had its tags placed wrong (looks like the staff double tagged it or missed the first time) and due to this, has a hole in the T-shirt near the armpit which only noticed after removing the remaining tags.

Wasn’t overall impressed and wouldn’t purchase again.

stormi W.

I got my order in mail and it came with a sweater I did NOT order and was missing the boots that I ordered . I reached out to customer service and they said they would send me boots if still in stock...If not, issue me a gift card. Then, they sent me a return label for the shirt they sent me I didn’t order. Just very disappointed and tacky customer service . Some of the Pink Lily tags were sewn in upside down and overall quality of clothes for price seemed poor to me. Red dress boutique is where it’s at if you want clothes that look like the photos and are great quality for price ladies! Oh, and I haven’t received notice that the boots have shipped or a store credit yet. I think I’ll wait to send back the shirt they sent me in error so I won’t be out any more 💰.

Cassie B.

They have such great clothes! Just make sure you read the reviews since a lot of the clothes can’t be returned. I love supporting small businesses especially when I live so close!

Haley C.

10/10 DO NOT recommend. I chose to do the afterpay and thought that if I returned items I would be issued a gift card and the amount would be adjusted of what I originally paid but all they do is give you a gift card and don’t adjust the amount. I know on the website it says they don’t do card refunds but do e gift cards which i assumed would still be considered a refund just via gift card and I would just have to spend it at their store. Their items look different from photos. Also my package ended up in NY and then NJ. I live in Nashville and they ship from bowling green Kentucky which is an hour from me.