Le Creuset Outlet Store - Mebane, North Carolina

Francisco Garcia

Me gusta se encuentran muchos descuentos

Krystle Morales

I do not recommend the Le Creuset store in Mebane following an interaction with sales associate Hope. This was my third trip in a month and FINAL trip. I am an avid Le Creuset collector and was searching for a lid for my nonstick skillet. The first lid wasn't the right fit, the second lid was too large. On my final visit, I carried the skillet with me to find the right size. From the moment I arrived at the cash register, Hope was unwilling to help me. She measures the pot tells me that the lid isn't available in the store (which is quite interesting bc at SEVERAL FTT events, I was told that the outlet carries the lid for the skillet). Decide to return the item, Hope couldn't figure out the system. I told her the amount that was being refunded to me wasn't the amount that I paid and she could not figure it out. There was another customer waiting to check out behind me, that was being assisted by another sales associate and Hope was trying to rush my transaction and said several times that we needed to "get out of the way" so they could ring up the other customers. After telling her she could finish my transaction and then worry about them, she didn't let up. She also said the system could not suspend the transaction and I needed to accept the return. She later tried to clarify that we could step to the side while the other customers were serviced. I told her not to worry about it but they lost my business. She handled this completed inappropriately and did not communicate why the other customer's was more important than me....very disappointed in Le Creuset Mebane.

Few recommendations:
- Install an additional register or allow sales associates to complete purchases through the use of a handheld device (iPad, iPhone, etc.)
- Train employees on how to process returns and what the system is saying - When I looked at my receipt later, it showed 2 return amounts, one for the smaller amount and one for the larger amount...not sure why Hope couldn't tell that.
- Prioritize ALL customers

Larissa Kim

We went here Memorial Day weekend and I can't believe the prices of things. On top of already being discounted they had 30-40% off everything as well. The store is clean and well maintained and the customer service is fantastic. The women working there were knowledgeable and incredibly sweet. They let us even keep our purchase there while we finished shopping at the outlets and grab it when we were done and heading to our car. Will definitely be back!

Shannon Peele

Shanti was so incredibly knowledgeable and went above and beyond to help me with my selections. Store is spotlessly organized, the selection is vast, and again, the customer service is top-notch. Will be a repeat customer every single chance I get! Thank you, Shanti, for your outstanding personal service!

Muniba Khan

I came to this store during the factory to table sale and the sales clerks were really friendly and helpful when looking at the selection. A lot of the products are quite expensive since it's a luxury brand, but I definitely recommend coming during one of the company's sales. I'm really happy with my 4.5 quart round Dutch oven and I'm excited to cook many delicious meals with it!

Alvie Hewson

I went to this outlet store 2 weeks ago. I was looking for a specific item, a 5.5qt Dutch oven. While I was there, I spoke to Hope and asked a few questions about the item. She stated that the 5.5qt is sold out in any color and she would not know when they will get them. She asked me if I wanted to be on the waiting list so when they get the items, they will give me a call. So I said yes. Today (3/1/21), she called and told me that they have the 5.5qt available. I was so excited and headed to the store. I am so thankful for Hope and the great customer service she provided. She is super friendly and very knowledgeable about the products. Would go back and buy again! ?

Derrick Carpenter

Great selection of cast iron and ceramic cookware, in many colors. They even have accessories and good quality utensils at decent prices. I appreciate the ladies who were here for my visit, as they were friendly and answered all of my questions. Great sales and specials, too. I will definitely be back.

Amber Horvath

Such a wonderful trip here! While I forget the name of the employee who helped me, she was great! I was the only customer in the store so we were able to share some recipes and she gave me advice on some of her favorite pieces to use while making those recipes! I will definitely be back and hope I will see the same employee again!! I need to update her on the cobbler I made in my Caribbean 9 by 12 pan!