La-Z-Boy Furniture Galleries - Spanish Fort, Alabama

Becca

Delivery was well inside the window Thank Goodness. We were a Given a 4 hour window-
The guys were amazingly efficient and worked well together-they were friendly and I would highly recommend them both. They went above and beyond to make sure everything worked as it should - placed where we wanted it- and didn’t leave until then. Very pleased. Happy with our new couch and chairs order.

Harold H.

Caution. Purchased a recliner. Picked up on Sunday afternoon and returned on Monday morning. Informed that my credit card would be credited. I called back a week later and was told it would take 7-10 days for accounting department to credit my card back. Also, called back on the 9th day. I kept getting the same run around. I filed a credit card dispute on the 10th day. It’s been 11 days and no action by Laz-Boy. I really don’t understand why they won’t process the credit. The sales person was very good, nice and helpful.

Kathleen F.

Great help with choosing the right sofa bed with Babs at the Spanish Fort store. The delivery guys were awesome-very careful and made sure I could work everything.

Nate M.

EDIT
The owner did reach out. I supplied them with our supporting documentation, order numbers, and points of contact. However, I still cannot in good faith recommend this store to anyone.

We placed an order on Feb 18 online, paid the deposit and had a confirmation number and everything. After waiting 7 weeks and not receiving a chair we made an inquiry. The response we got was that it had been forwarded to the local store... and the local store had never placed an order, despite us having a confirmation number AND paying the full deposit? Regardless, the service rep at the store then proceeded to tell us the order hadn't been cancelled because one had never been placed... but when she sent the link to potentially re-order the chair it clearly states the order had been cancelled.

Calling La-Z-Boy online services the rep stated that apparently the store tried to contact us "on multiple occasions," this however is a lie, the only communication we received was one phone call on Apr 1 which just stated, "call me back"... which we did. Anyways, customer service is poor, I did get my money back rather painlessly which is more than can be said from other reviews. Needless to say we took our business elsewhere.

Dylan G.

Love our amazing selection of recliners with patented four sided frames. You wont find that anywhere else. Make sure to ask for Dylan when you come in!

Marlene M.

Elisia made the whole experience wonderful. She figured out what we needed and delivered on every point. She is the definition of both professionalism and kindness. I wish she lived next-door. Give the girl a raise! Love, lazy boy because of her!

Don P.

Great store. Large floor inventory makes shopping easy and enjoyable. Excellent sales reps. Very helpful and patient. We’ve bought multiple items there and will continue to. Location results in the store never being crowded. .

Mike H.

I purchased a recliner chair on line and unfortunately the chair didn’t perform like I thought and didn’t meet my needs. I called the store and got Matt. He took immediate action to resolve my issue. He was always positive and found a chair that would meet my needs. Matt completed all the paperwork and arranged for La-z-boy to pick up the new chair and replace it with one that more than met my needs, and he was able to get everything done in one week. I am very grateful and pleased the way La-z-boy and Matt handled this issue.