Jubilee Ace Home Cntr Inc - Fairhope, Alabama

thecaptfun

The people were Super friendly and helped me find everything I was looking for. I haven't been in that store since I was in there with my Grandfather in the early 80s. And please tell the nice lady the large roll of tape worked GREAT!

Capt. S.

If they don’t have it, you probably don’t need it. Since retirement, I am sometimes in there two or three times a day. Rebuilding boat trailers, painting, pointing up bricks, sprinkler repair, gardening, woodworking, working on the boat. PVC, lumber, electrical and plumbing parts as well as paints, stains, and varnishes. Yes, you may have to track one of them down and ask for help, but they are always willing to do whatever it takes to get you going. I would pay a monthly subscription just to belong to the bulk fastener section. It is so convenient to just pick up one or two fasteners instead of buying a poly bag full. This place is the quintessential iconic neighborhood hardware store of the 1950s. Be sure and pick up some free satsumas or grapefruit from the basket just inside the door in season.

Steve S.

I have lived in the Fairhope community for 15 years and frequented this store 100s of times. In the past couple years it has changed, and not for the better:

Walk in, there is no, "Hello, welcome, is there anything we can help you with?" Instead, employees standing around the counter in the center of the store chatting like a click in high school.

Walk to the plumbing area looking for a PVC fitting. Employee looks at me, I make eye contact, he goes on about whatever he is doing. I look for about 15 minutes with no success.

Walk out of the store. No, "Did you find what you were looking for, thank you for coming in, good bye..." nothing.

BTW, I work for a company expanding into Baldwin County that often needs to buy plumbing, electrical, and HVAC materials and tools. I will be telling our employees to avoid this place like the plague.

Your customer service is not professional, and quite frankly is an embarrassment. Your store is not welcoming or proactive. It's an employee culture problem.

Emma H.

Look I don’t know WHY the older lady that works here is so unnecessarily hateful and rude but maybe don’t work with others if you’re going to act like that. Not 1, not 2 but 3 trips up there today and she was rude EVERY SINGLE TIME. To both the customers and her coworkers. Everyone else is 10/10 in there but good gracious.

Alex C.

Helpful staff, just enough inventory to take on about any task.

Patsy W.

I did not write this, but it speaks..
Much love y’all ♥️
~~~
The way people view you.
Sometimes I think about the different characters I play in everybody’s story.
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I’m a terrible person in some people's narratives and a Godsend in others.
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And none of it has anything to do with the person I truly am.
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The lens that others view you through is coloured by their upbringing, beliefs, and individual experiences.
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Some people see your bright personality as endearing and others see it as annoying.
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Some people think you’re weak and emotional and others feel safe to be themselves around you.
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Some people think you’re rude and selfish and others respect the way you stand up for yourself.
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Some people admire the way you take pride in the way you look and others think you’re conceited.
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And none of it has to do with who you truly are as a person.
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What you have to understand is that you have no authority over how people view you so never try to control the way others see you because the only thing that truly matters when the dust settles down at the end of the day is what you genuinely see in yourself.

R B.

Very knowledgeable if you can get someone to help. I was in there for 20 minutes and saw the employees assist every customer but never asked me. I tied to wave one down several times.

Stephen H. J.

Great store. They save me trips all the time!