FreeUp Storage Phenix City - Phenix City, Alabama

Kandance G.

This is my first time renting a storage unit. The Climate control unit was clean and provided rodent repellents, that I recommend spreading after you move in your items. The associates are super friendly. I would highly recommend this storage unit. It’s convenient, clean, and the best customer service I have ever encountered. Candice will assist you with any need, want or question you may have. She went the extra mile just to make sure everything was good with my rental unit whenever I saw her. I have rented from Feb 2024 to Feb 2025. Nothing but good vibes!! If I ever need a storage I would definitely come back. . The cost is a bit high but I understand for quality.

Shawn B.

Free Up Storage has been amazing for us. The staff is very polite and professional. We enjoy the convenience of 24 hour access and the climate controlled storage. The drive through also allows loading and unloading in the comfort of the climate controlled facility regardless of the weather outside. I highly recommend using this storage unit!

Herbert L.

I had an outstanding experience with Free Up Storage, where I stored my items for three years. From the moment I signed up, I was impressed by their professionalism, cleanliness, and security. The process of renting a unit was smooth, with clear communication and helpful staff ready to assist with any questions.

The facility is well-maintained, and I always felt confident that my belongings were safe. The security features, including 24/7 surveillance and controlled access, provided peace of mind throughout my time as a customer. I appreciated how clean and organized the entire facility was every time I visited.

Another significant aspect was the ease of access to my unit. Whenever I needed to retrieve something or check on my items, the process was quick and hassle-free. The staff was always courteous and ready to assist, which made a real difference in the overall experience.

Despite storing my items for three years, everything was in excellent condition when I finally removed them. No signs of moisture, pests, or damage it was just as I left all my valuable items. The pricing is also competitive, and I felt I received great value for the quality of service.

I highly recommend Free Up Storage if you want a reliable, secure, and customer-friendly storage facility! They made the entire process stress-free, and I couldn’t have asked for a better experience.

Faith M.

Highly recommend this storage unit. Always felt our belongings were safe and loved being able to drive inside of the climate controlled area for loading and unloading. Also, the front office staff is phenomenal! Always so professional, helpful, and friendly.

Erin S.

Very clean and secure! The staff was always great and ready to help with whatever we needed. That also had great deals, promotions, and military discount!

Terri L.

Candace is a very friendly person and offers the best in customer service. Set up was easy and quick. I like the price, and the fact that freeup has climate control as I have lost precious memories in other storage complexes

Sean G.

Candace was incredibly professional and helpful throughout the process. The facility is very clean and well secured. 10/10 Would recommend to a friend.

KB

I've made my payments on time every month. However I came to get something out of the storage unit that I pay for monthly and can't access it due to a mistake the office made. Now there's no one to assist and I need to get my items out of it. I think I will be changing storage units this is ridiculous!

Update; I posted the original review when I went to get some things out of my storage unit and was unable to access because there were TWO locks instead of one. I contacted customer service when I couldn’t access it due to the second lock and the young lady I spoke with stated the second lock is there when there is a missed payment on storage unit and confirmed there was no missed payments and it was up to date. I have receipts to prove I’ve never missed a payment as well. It was a mistake on their part, customer service stated that they would send a message to the property manager and someone would reach out to me if not that day the next day. No one ever called, I had to go up there and ask why was the second lock on there in the first place when I’ve never missed a payment and all I got was a “I’m sorry” and now the reply from management that the lock wasn’t locked properly.