Express Oil Change & Tire Engineers - Pell City, Alabama

Miranda J. W.

He told me the head gasket was screwed and when I said, "what?" The guy ran back to the car, drove it to the front of the building, came back to me at the desk and said "nevermind, it's running better than it ever has." I was stupid and trusted him and it quit on me the same day. I have spoken to my lawyer about this because they're trying to charge me for the repairs that they lied about. My mother was witness to what this guy said and did. They'll be hearing from my lawyer real soon: Bart was amazingly helpful. Thanks Bart!!

Josh B.

Gotten 3 cars serviced here before and every time they’ve done good. If I still lived in bama I’d still trust them to work on anything I’ve ever had

Sydney F.

I've been to seven different Express Oil locations in the last few years and this one is my favorite. They always take good care of me and answer any questions I have.

Sandra M.

I want to give a shout-out to CJ at this location. He goes the extra mile to ensure customer satisfaction. I would recommend this location for any automotive needs.

Seth

I get all my out of warranty service done here. They’re more expensive than some places you can find, but you generally get what you pay for. They’ve never tried to upsell me some junk I don’t need. I’ve never had any problems with any of the work they’ve done.

Joseph

Great auto repair shop! Very quick and quality service! Always go above and beyond to help customers! If you have specific questions ask for James! I’ve been using this shop for over a decade and have never been let down, disappointed, or wrongfully charged!!
Highly recommend this auto repair shop to everyone in the area!! If passing through pick this shop!

Haley D.

Customer service goes a long way with me, and the service here exceeded my expectations. I had an issue with my skid plate dragging the day after an oil change here. I jumped the gun and got angry assuming they didn’t attach it correctly after draining my oil and wrote a review on here saying as much. A week or so later, the manager called and asked me to explain the situation and asked me to come in so he could take a look. He removed the piece that was dragging and ordered me a new skid plate and replaced it free of charge, whereas the dealership quoted me $300+ for part and labor.

David, the manager, explained it could have been something they did or, most likely, one of the clips that holds the plate broke without anyone knowing and fell out after I left. Either way, they took responsibility and will have a lifelong customer because of it.

Not every big-chain place cares about their customers like this, so I really appreciate David and his guys taking care of me and my car.

Sarah P.

This is my second location I’ve been to and I’ve ended up with the same guy as before. He will hold things up and say that you need another one but not explain what it is that I need. I stated that I needed to call my husband first and his reply is “Yeah fine, call him but you still need it.” Customer service is not there at all. I think he takes pride in making people feel stupid. I went to this location after a previously bad experience with him at the other one. I will not be back.