Maurice Wadlington
1/5
PLEASE READ THIS REVIEW PRIOR TO PATRONIZING THIS BUSINESS:
Typically, I hardly ever partake in taking the time or opportunity to write a review, but after experiencing the worse act of customer service I can remember, to date, I decided to ensure that my experience of Diva's Den Fashion in Dallas, TX was shared with other possible patrons immediately! On August 6, 2024, I decided to take my mother, whom resides in Mississippi, to a allegedly well-established and highly regarded formal apparel and accessories shop/boutique in Dallas. On our journey, we drove a total of approximately 6.5 hours from Mississippi to Dallas to take advantage of the opportunity of trying on and ultimately purchasing various elegant Mother's Board attire and hats. My elderly mother of 75 years of age is extremely dear to me and any chance to spend quality time with her while enjoying one of her favorite hobbies is priceless to me. Unfortunately, this effort was completely ruined yesterday. As we were approaching Diva's Den Fashion, we made several call attempts to the number listed on the website to alert staff of our arrival but to no avail. We finally arrived to the location with about 15 minutes remaining from the posted 7p.m. closing time that was also listed on the website. As we approached the building, which was oddly placed in the back of its neighbor businesses in an alley, I decided to attempt one more courtesy calls before entering. As we approached the door that clearly had "open" signage posted, I discovered that it was locked. As my final call was answered by Theresa, or a similar name of some sort, I eagerly greeted her and explained that we were outside the door and were trying to come in. Again, keep in mind that we had made it in enough time to browse and planned to purchase some items before closing and had made several calls in advance of arriving. To our extreme frustration and dismay, we were told by Theresa that "they were open but not going to be able to let me in because I am here
by herself and I'm not going to let you in." These were the vile verbatim words she had the audacity to utter to unknown potential patrons. I was not only totally flabbergasted and disgusted by her keen dismissive rude tone but moreso by her overall lack of professionalism, integrity, and business acumen displayed. Her response was highly inappropriate and was not remotely followed by an apology for any possible inconvenience that was caused due what was assumed as a lack of staffing. If that was indeed the case and eloquently explained, posted on the website, or on the phone message, that would have been absolutely understandable and resulted in ample grace, given the situation. Inevitably, my mother nor I have no further interest in returning to this establishment and would not encourage any of our relatives or community members to patronize Diva's Den Fashion for the foreseeable future, as it may be a waste of time. We hope that this review is actually taken serious by establishment's respective owners/stakeholders and the appropropriate coaching opportunities are addressed
