Diva Beauty Supply Human Hair and Wigs - Burlington, North Carolina

Nish B

I am a very loyal customer and out of all three locations the staff is amazing and they are always so kind and courteous. However the owner is rude and speaks negative on some customers and those of us who are hair stylists we are putting our business cards in his store to promote and he's apparently throwing them away period business cards and flyers are not cheap and as a hair stylist who has never done anything but treat them well, it took me by surprise therefore I will not be doing any more business with them at all and I was actually promoting their business cards to my clients for my businesses and I will no longer refer anyone to their stores. To each his own and every situation is different but this is just my experience.

They smile on your face but I truly believe they do not care about their clients, therefore I will go back to the original beauty supply store I used to deal with I mean making big orders like $150 to $300 per month for my products where I am treated and appreciated.

Monica Petrova

The vibe that I feel while in here is always bad. There is a black woman near the wigs or the man up front who always make it seem as though you are stealing by staring, and following you down the wig aisle. The black woman specifically. Which they shouldn’t do because I’m not buying anything from somebody who makes me feel uncomfortable. It’s unfortunate for them because they’re missing out on hundreds of dollars from me.

PL P

I used to frequent this store but after my last two visits I will never shop here again. The first unpleasant encounter I brushed it off, thinking the young lady behind the register may have been having a bad day. We all do. But weeks later! I encountered the same young lady, who still had the same nasty, condescending attitude. She acted as very disinterested in assisting me and began to mumble under her breath. When I asked what she said I was met with an eye roll and a response of “nothing.” All very unfortunate because the convenience of the location and the quality of the products is why is frequented this store. But quality customer service means so much more. And the attitude of the young lady behind the register has now caused them to lose two customers. Myself and my sister will no longer shop here.

Tameka Harvey

Customer service is horrible and overpriced! I purchased the wrong hair, called and spoke with a lady about a refund. The lady explained that I could return the hair as long as it wasn't open. I return to the store with the hair and receipt but they only wanted to give me an even exchange for hair. I will never spend any more money within either one of these stores. Maybe an even exchange for someone who doesn't have the receipt but not when you have a receipt. Take care of your customer at the end of the day!!!

Cass Te

Don't go anywhere else for all things beauty. They have another location in BMOC outlets off Maple Ave. Best selection in Burlington. If you can't fine what you need anyplace else, I know you will find it there. And the prices can't be beat. And the most amazing staff. Thanks you guys for holding a sister down for years honey!

T Wmson

I will never go back to this place again. After asking where the hair I was looking for was it took me a minute to decide. Someone finally came over after 10- 15 minutes passed. After I got the hair I wanted I decided to walk around to see to what other products I was going to purchase. I noticed every where I went I was followed by the lady owner. She made it obvious that she was watching me. I drove almost an hour to this store to get treated like I was about to steal something. Very disheartening! I thought this could be a new place for me because I buy hair a lot and they open on Sunday's was a plus for me. Guess not?

Nicole Ashley

been a faithful customer at divas for a very long time so I recently Spent 270 on hair and within a week my bundles started shedding so bad like someone was cutting the hair from the weft and pulling it out went in store to talk to store manager and he brushed me off and offered 10% off my next hair purchase the hair was shedding too much for just 10% called the store to complain again and the store manager tells me “ we don’t make the hair we sell it so it’s nothing we can do” then the worker on the phone wanted to be rude and catch a attitude on the phone. I won’t be shopping from them ever again and I also won’t be recommending anyone else to.

Wanda Mcneil

The lady that does my hair sent me here, they have great customer service. Been buying hair from here at least 9 months. There is a light skin sista working in there and she is just the best, always has a great attitude. See you guys soon.