DIOR Santa Clara Valley Fair - San Jose, California

beccky Y.

Me encantó esta perfumeria porque tienen siertos perfumes y cremas que otras tienes no tienen😀

pavan

I had one of the worst experiences with making a purchase at this store. I bought a "Lady Dior Pouch with Chain" in cherry red for $2400 as a gift for a special occasion. My partner didn't quite like the color and wanted to exchange it for a different bag. We went to the store - and this exactly 4 days after the purchase - having opened the bag once. It seems like the associate who packaged the bag put the chain while packing it which potentially led to 2 small scuff marks. This is already unacceptable but the management at the store refused to take any responsibility and refused to help us in any way and indirectly blamed us for buying a "imperfect" product. The treatment was downright horrendous which is pretty shocking for a luxury brand. Dior lost a customer for life.

Nikitha S.

I recently had a terrible experience with Dior, and I feel compelled to share it. I purchased a bag from them just over a week ago, and when I tried to return it, they refused because they claimed there were “nail marks” on the bag. These so-called marks were clearly there when I bought it, likely caused by the original sales associate (SA).

Why would I take pictures of the bag right after buying it from a luxury designer store? You trust that when you’re paying thousands of dollars, the product and service will match the premium price. Apparently, that’s not the case at Dior.

The customer service was appalling—rude, dismissive, and unhelpful. To make matters worse, I couldn’t help but feel judged and discriminated against. It felt like if you don’t “look the part” of a luxury shopper, they treat you differently.

Dior needs to re-evaluate how they treat their customers. For a brand that prides itself on elegance and quality, their service and attitude were anything but. I would think twice before purchasing from them again.

CAN

Ask for Dylan! I had to do an exchange and he was the perfect SA to help. He was extremely patient, showed me all the options and colors of the bag I wanted, made sure my mom and I were hydrated, and helped me with a few favors such as giving me pretty Dior gift boxes for the twillies I had brought in so they could help me tie it on the bag. Would definitely come back to this location!

Pablo

Great service, missing some items.

Iryna S.

Was very unhappy with the customer service. No one acknowledged my presence in the store. I had to find someone in the store to tell me a price for the item I wanted to buy. The lady had to go online to check the price (took forever)
For a price you charge I would expect a better customer service.

Bochog

Limited per entry. You don’t need an appointment to enter. Visited and no line was in sight. Items were limited and simple. You are not pressured to buy. Staff lets you roam and ask if you want the item you want to try, not as intimate and fully entertain you. It is worth the shopping if ever you want to splurge for your own.

Rei A. A.

The long wait is real. I went there with my mom at 3pm on Saturday. The line was already long. We got in around 4pm. I was actually underdressed since I was not planning to be there (I wore my Uniqlo t-shirt, ragged khaki’s with a hoodie and flip flops) The sale person was very nice and very patient. We were looking at the Lady Dior which has so many colors and size. We go back and forth trying the colors and size without any pressure. Ended up spending 90 minutes in there.
If you are looking to get a Dior bag, it is the place to look at one IRL.