Designer Collections - Los Altos, California

sara S.

Wow! I'm amazed to find negative reviews of Encore Consignment in Los Altos. I've had nothing but great experiences at this delightful treasure of a shop. In all fairness, the merchandise here may skew towards Boomer tastes, and perhaps the negative reviews were written by Millennials or Gen Xers? As for Christy, she's adorable. I say check it out and make up your own mind. Wherever you are in the Bay Area, Encore is worth the drive.

gndiaz100

Had a wonderful experience at Encore. Kelly was very helpful and knowledgeable in putting a complete outfit. She knew her colors. Her personality made me feel very comfortable. The merchandise she caries are of high quality at reasonable prices. One should drop by and meet her. I would definitely go back again . Thanks Kelly, enjoyed and loved all the purchases I made.

Lisa G.

If you are planning to consign at Encore please beware! This business is not transparent with its consignment customers. Both Encore and Round Robin are owned by the same person. Consignments started at Encore can end up at Round Robin, including the paperwork! You will not be informed about this change. The worst part is that Encore fails to keep record of when items move to Round Robin! If you call Encore to ask about your items (and they got moved), the answer will be,"You are not a consigner at my store, so I don't have your items here. I just checked our books." ...And then to make you feel even more confused/feel like an idiot the answer continues with,"If you consigned with Round Robin you'll need to contact that store. My website is only for my store and I don't work over there." They don't tell you that your stuff got moved! Their answer makes it sound like you, the consigner, got confused and contacted the wrong store.

And they don't tell you that the sister of the business owner works as a sales/fashion consultant for both stores. She's the one moving stuff from Encore to Round Robin, including the contract with Encore. The contract only mentions Encore as the business you are consigning with. If items get moved to Round Robin, which is a separate business, how is the current contract still valid?

And, surprise, surprise, Encore's consignment contract states that unclaimed items will be donated to a charity. Round Robin is a non-profit store that accepts donations. If you don't pursue figuring out where your stuff is, you will lose and they gain more $$$$.

And during the process of calling them and asking where your stuff has gone, you will be treated with condescension. Their words will make it sound like the process of consignment is "too difficult for you," so they won't do business with you ever again.

If you do decide to consign, make sure to get a copy of the signed, itemized contract before you leave the store! Even though you have to make an appointment to consign items, the staff don't want to take the time to itemize and finish the contract at that time. They will want to finish it later and mail you a copy. This is bad business! Without the contract you have no legal claims to your stuff!

Save yourself the hassle and find a better store to consign with.

Laura S.

I have had only good experience consigning at Encore for many years.
They know their merchandise, customers & what sells.
If you have good quality clothes that are gently worn, bring them to Encore!

Lucas P.

Very nice family owned business. Staff is kind and very helpful. Nice and affordable clothing and accessories for the women in your life!

Lidia S.

Best place ever! Great selection and awesome owner! Always check the jewelry and bags!

Ashley H.

Great store with great customer service!!

Maximilian P.

Ditto