Cutler's - Petoskey, Michigan

Lisa H.

Wow!! Best customer service ever!! I visit this store every time I’m in Petoskey. Love it!! Now I have more reasons to love it. I was ordering a gift and needed help with something online. Called the store (we’re over 200 miles away). They measured the item for me, looked for something in store that wasn’t online, sent me photos, took my order over the phone, and the gift arrived, gift wrapped for free, the next day. Joan, I’ve never met you in person, but you’re amazing. Thank you and thank you Cutlers!

Rodrick R.

DO NOT ORDER ONLINE FROM THIS COMPANY !!! Horrible online shopping experience and HORRID customer service!

I ordered a tea kettle for my wife for Christmas and was promptly emailed the order information. I called the store a few days later to confirm shipment, as I hadn't received any tracking information. I was told that I needed to speak with Mrs. Cutler and that she wasn't in. Left a phone number and email (wouldn't that be in my order info?). Mrs. Cutler didn't return my call. I call again and was told I needed to speak with Mrs. Cutler's daughter as she handles all the online orders, but she's not in either. Leave my phone number again, and again the call goes unreturned. All I'm asking for is tracking information.

This goes on for a number of days. DAYS. All I'm asking for is tracking information and now the holiday is fast approaching. I would like to know if the kettle will arrive on time. After nearly a week, I am finally told that the online ordering system jumbled my order with someone else's address and that someone else received my kettle... but we're rushing to send out another this very minute...

Now, I ask you, how many online ordering systems are capable of jumbling up the ordered items and the recipient's addresses? That's right, none! I've ordered from small companies from across the world and by gosh, the packages somehow, magically, SHOW UP.

The kicker is this: Ten minutes after I'm told they're rushing to send me a kettle, I get a call from Mrs. Cutler at the number I used when placing the order ( a different number from the one I've been leaving with them this whole time (funny, considering my info got jumbled with someone else's in their system)) telling me they don't have another in stock...

But we can order you another... Refund my credit card please. We can send you a little gift card saying the item is on the way... REFUND MY CREDIT CARD. It will arrive in January... CANCEL. THE. CHARGE. TO. MY. CREDIT. CARD!!

What a wreck. What nonsense.

Don't do it, my friends. Don't do it. Save yourself the headache. Shop elsewhere.

Michael G.

I tried to place an online order, but had issues with my credit card going through, so wound up calling the store. After placing the order, we had issues with the price and tax, but Joan was amazing in following-up and getting everything right. I highly recommend Cutler's for their great customer support - a rare find these days. Happy to support a small family-run business. Thank you.

Jami G.

Cutlers not only carries exceptional cookware but their customer service is top notch. I have enjoyed all of the items I have purchased from them and cannot wait to shop some more. I cannot recommend this local business enough.

Betsy P.

So many fun kitchen items here! Went for a whisk, came home with a lot more than just that. I was about to order a whisk on Amazon, then checked the Cutler’s website and they had three options, all available in store and even a fancy bamboo matcha one!

Dave B.

Best store ever. Knowledgeable Sales Associates . Latest kitchen equipment and gadgets. I’m f they do t have it they will get it for you. Beautiful rugs and more.
Kathy Bonnell

Katie P.

My favorite place in downtown Petoskey to shop for a kitchen gadget!

Emma

Terrible/non-existent online customer service. I ordered two products off a wedding registry and only received one (but got charged for both). I emailed their customer service address, no response. I email again a week later, no response. I call, they tell me they will call me back, no response. I email again and call again, the person I need to talk to isn’t in right now, please call back later. I call back later, they still aren’t in, they will call me back. Finally I talk with someone when it was convenient for them: they lost or never processed half my order and claimed that the emails went to my spam box (they did not, I received confirmation emails for the first item just fine) They say they are sending out the order ASAP and should be here in under 10 days. It has been 15 more days so I’m officially filing a dispute with my credit card. They never did respond to ANY of my emails or call with a follow up. What a joke, will never shop here again. Do not recommend.