Brown's Elkader Chrysler Dodge Jeep RAM - Elkader, Iowa

Jaryd P.

We recently purchased a vehicle from Brown's Elkander, and we couldn’t be happier with the experience. From start to finish, the process was smooth and stress-free. Ben, in particular, was extremely helpful, knowledgeable, and patient in answering all the questions.

The dealership had a great selection of vehicles, and they worked with us to find the best option that fit our needs and budget. The financing process was straightforward, and they were transparent about all the details—no hidden fees or pressure.

Overall, we highly recommend Brown's Elkander to anyone looking for a reliable car-buying experience. If you’re in the market for a new or used vehicle, be sure to ask for Ben or Lori—they’ll take great care of you!

Jacob P.

1/5 Stars - Disappointing Experience at Brown's in Elkader

Avoid Brown's in Elkader's service department, particularly Curtis, with your vehicle or wallet.
I recently visited Brown's for my 2020 F-150's oil leak and transmission shifting concerns. Despite explicitly stating my factory warranty and extended warranty, they failed to honor these.

*Key Concerns*

1. Miscommunication and Lack of Warranty Coverage
1. Ignored my request for prior authorization before performing work.
2. Failed to verify shifting concern, yet charged for unnecessary labor.
2. Incompetent Repair
1. Oil leak "fix" involved repositioning an O-ring instead of warranty-covered replacement.
3. Unreasonable Charges
1. Nearly $300 bill and now gaining interest for technician's lack of training and unnecessary labor.

Brown's in Elkader's service department prioritizes profits over customer satisfaction. Their incompetence and disregard for warranty coverage have left me with an unjustified bill.
Avoid Brown's in Elkader's service department and protect your wallet.

Charlie M.

Service department has made some changes for the better. Pick up and delivery. Same day service. Reasonable price and quality workmanship.
I will be back regularly.

Kristen D.

I had a great experience at Browns! Ben and Kelsey were super helpful with the buying process!

Glen B.

Rarely purchase expensive items sight-unseen, and far away, however Brown’s did an outstanding job installing trust, and working with me. I wasn’t disappointed. They have a great team, highly recommend.

Moller52 (. M.

Couldn't of asked for a better experience. Wes was beyond helpful finding me a truck! They treat you like family and will 100% go back again to this dealership.

Amanda H.

Our experience buying a car at Brown’s Elkader was great! We did not feel pressured and they were easy to work with and easily answered any questions we had. Would definitely buy from there again!

Shane T.

I bought a truck there. Long story short, I overpaid for it because they lied about rust not being under the fender flares that they installed incorrectly before I ever saw the truck. I asked about it originally before purchasing the truck and the salesman told me that the previous owner installed the fender flares incorrectly so there were gaps. He said they would be fixed before I picked it up. The second day I had the truck, it broke down and I had to return it to be fixed. I also noticed the fender flares were not fixed. Luckily I got the extended warranty, and it covered the issue with the low oil pressure (P0521 Engine Oil Pressure Sensor/Switch Range/Performance). At this time I asked the salesman if they could throw in a lift kit or something to keep me happy about the engine issues and the fender flares not being fixed. He responded with "No, we already put new tires and the fender flares on it." I was in shock with this news I didn't say anything other than "I thought the previous owner put those on." He didn't respond. Later that evening I wrote the salesman a letter about how displeased I was about the fender flares and the lying. I told him I wanted to return the truck. He never responded. Less than a month later the check engine light came on and I had it back in their shop for (P0305 Misfire Cylinder 5, P2176 Throttle Actuator Control System - Idle Position Not Learned, P0521 Engine Oil Pressure Sensor/Switch Range/Performance). Yes, the same issue from the first return trip. They informed me that the oil pressure issue would be covered, but the other $1000 of work for the tune-up and new throttle body would not be covered. I sat up an appointment to get the warranty work done and left. Since then, I haven't gone back and I had another code come up. P0446 Evaporative Emission Control System Vent Control Circuit Malfunction. I had it cleared and changed cylinder 5's spark plug. I haven't had anything noteworthy come up since. I have owned the truck for 4 months now... The salesman talks to me like nothing happened. I took the fender flares off last week to fix them, and there is rust bubbles coming through the paint on both back wheel wells. If I could, I would return the truck.
Unfortunately, I have put in a lift kit, a new stereo, DVD system with monitors in both headrests, and a grille guard. Easily $2000 extra. And I also have the spark plugs and wires to do the tune up. I would not reccomend going here...