Bassett Furniture - Dublin, California

Jim E.

I had a terrible experience with Bassett Furniture and would not recommend them to anyone looking for quality service and accountability. We carefully tested couches in-store and specifically chose a model for its Zero Gravity reclining feature, which was our top priority for comfort. However, when the couches arrived, it took only seconds to realize something was wrong—they were extremely uncomfortable and did not have the Zero Gravity feature.

When I contacted Bassett, they told me the three-seater couch doesn’t even come with Zero Gravity—which contradicts what we were told in-store. I checked their website, and there’s an animation clearly showing this feature for the model we were supposed to receive. It became obvious they wrote down the wrong model on our order.

Despite their clear mistake, Bassett refused to do anything to make it right. I explained that the couches are completely unusable for us since we primarily lounge and watch TV, yet they offered no solutions, no exchanges, and no refunds—not even for the extended warranty, which is now worthless to us.

Bassett sold us on comfort and delivered overpriced, uncomfortable furniture meant for decoration, not daily use. Their unwillingness to acknowledge their error or provide any form of resolution shows a complete lack of customer care. Avoid this company if you expect integrity and accountability in your purchase.

Aishwarya K.

An amazing store if you would like to customize your furniture. We just went to check out the offerings and collection to get an idea. The dining tables and accent chairs were really good, along with center and side tables. I would defintely recommend it to people who would want to put in a little extra to get that exact color or wooden texture to match with their interiors.
Rugs are also great !

Akshay S.

Just dont waste your money and time! We paid extra money and waited longer to get sectional from Dublin. They nice also sold the warranty and we agreed just because sofa is quite expensive. Here it comes within 8 months, pathetic quality.. worst material. We had our other sofas from Macys and never had any issues. I called up and told them the issues.. guess what, oh we don't over back cushions what Wait can you tell me where its written in contract? Oh no, its not written but a corporate policy. Well it was not told to us when you sold is sofa and warranty, are we supposed to dream anout this corporate policy? All you get answer then is, manager will call you.. and that never happens.

Its not worth of your time to argue with these people and certainly not worth of spending too much money for so called quality… its all bogus.. proof is here.

Rich M.

Truly beautiful furniture. Not sure that the prices are reasonable--seems high
They do have pleasant people greet you and they stay available to answer questions. They also have home design services and many other fabrics available

Veronica

Really bad quality furniture at exorbitant prices. Had a sofa made and after months of waiting, it arrived in the worst shape of any furniture company I have ever used. There was just a complete lack of quality control. Back cushions weren’t made to scale for the sofa. There are big gaps between cushions where there shouldn’t be. All the legs were dramatically bent and the sofa was wobbly. Who has ever seen a wobbly sofa?!? Plus the seat cushions had knife cuts in them. Cushion seams don’t line up. Seams shift over time after considerable use but they shouldn’t arrive grossly shifted. This is one thing all Interior Designers check as a metric of build quality before they purchase. I got a bench seat and instead of using one piece of fabric they just took two cushion pieces and stitched them together. Bench cushions have clean lines, this one doesn’t. So disappointed and at this price point as well. Stick to more main stream stores. Can’t caution you enough against making a purchase with Bassett. I did contact the store and follow all of their protocols, it’s nearly impossible to get anything fixed or addressed. They just play games. There is no one to actually speak with, you just leave messages on an unmanned voicemail box. They return calls at odd hours like 2am so they are certain to miss you. You can never get a real person. They will dictate dates they are willing to connect which is left as a message. These dates are typically a month out at any given time. It’s all just a joke.

Bharath S.

Not so great experience with this store and Bassett in general. We purchased a sectional with chaise from Bassett. The ordering process was good and the rep was helpful in picking the right sofa for our needs. However, when we tried to cancel as we got a message that the fabric we picked was backordered, we got differing answers from the reps in the store. One rep told us that the fabric was already cut and they couldn't cancel. Then when we said we got this message that the fabric was backordered, the other rep told us that the frame was cut. We understand the unwillingness to help and decided to just get it. After 4 months wait, the sofa was delivered with stain and deformed cushion on the chaise. Mind you this sofa cost us close to $4k net for a 3 seater sectional. We had 5 days time to report it and so we did. But then there was absolutely no follow-up. We kept calling in to check on what was happening. A local furniture store rep was sent who looked at it and confirmed he couldn't fix it. Now it's been a couple of months since they agreed to replace the broken pieces of the chaise, not replacing the chaise and there has been no follow-ups again. When we expressed disappointment about it, the store manager's tone was weird. She seemed to suggest that they are fixing the issue and somehow we should be grateful about it. There was no apology for the situation.

I definitely had high expectations from Bassett in general as I thought of it as a premium furniture store. Going through this experience has made be think otherwise. I will never shop at Bassett going forward unless obviously I feel insecure about my achievements and feel the need to overspend on junk to feel better.

David M.

Once the "designer" that assisted us finalized the sale she completely disappeared. She told us she would call us 2 days after our purchase to give an idea of when our recliner would be delivered. Yet over a month passed without so much as a call or email from this woman. In fact, I had to call myself to get information on our purchase. We were also not given a time window for the delivery date which is very inconvenient. Basset has great quality furniture but these glaring service flaws may be enough to prevent me from returning.

Rich C.

So disappointed! Just spent 8k on a sectional sofa. We wanted quality and were willing to pay for it. It took over 3 months to arrive and looked beautiful in our family room. Unfortunately the first time you sit on ANY of the cushions they sag and leave wrinkles in the fabric. This has never happened with Ethan Allen. We contacted the store with photos. Hopefully they will do something to rectify this situation and I can update my review. Meanwhile, avoid Bassett- not worth it.